London © 2015 Designing Futures

Designing Communication

Blending effective professional communication practices

with exceptional client care

different choices;

different outcomes

The Seven Social Stages of a Client Communication

Seven stages are identified, each with a clear social purpose, and which broadly move through opening routines, input and action, to closing routines.

In this video presentation, an overview and introduction to the research findings are given and contextualised.  Detailed linguistic features of attentive client care, and how they fit into the seven social stages of a client communication, are introduced. These features are developed in more detail in subsequent publications.


Seven Social Stages Short Exemplar Long Exemplar